Privacy Policy for ProShofar

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at Contact .

At www.ProShofar.com we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by www.ProShofar.com and how we use it. ProShofar is committed to your privacy. Our company takes all precautions and measures to ensure that your privacy is protected. Under no circumstances will we sell or trade your information to any third party.

Log Files
Like many other Web sites, www.ProShofar.com makes use of log files. These files merely logs visitors to the site - usually a standard procedure for hosting companies and a part of hosting services' analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons
www.ProShofar.com uses cookies to store information about visitors' preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors' browser type or other information that the visitor sends via their browser.

DoubleClick DART Cookie

→ Google, as a third party vendor, uses cookies to serve ads on www.ProShofar.com.
→ Google's use of the DART cookie enables it to serve ads to our site's visitors based upon their visit to www.ProShofar.com and other sites on the Internet.
→ Users may opt out of the use of the DART cookie by visiting the Google ad and content

Third Party Privacy Policies

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.ProShofar.com's privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.

Children's Information
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. www.ProShofar.com does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that www.ProShofar.com has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.

Online Privacy Policy Only
This privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our privacy policy and agree to its terms.

Update
This Privacy Policy was last updated on: Sunday, October 15th, 2017.
Should we update, amend or make any changes to our privacy policy, those changes will be posted here.

 

Return policy for ProShofar

We hope that you will be 100% satisfied with your purchase. If for one reason or another, one of our products does not meet your expectations, we apologize in advance and will work with you to rectify the matter as soon as possible. Please read the following carefully.

UPON RECEIPT OF YOUR PRODUCT: 

Check for products arriving with shipping damage.

Please examine all products upon receipt. If the package is damaged in transit, do not accept the shipment, unless you can determine that the product inside has not been damaged. You may open the package to see if the damaged packaging has impacted your purchase. In the event that your package is damaged, immediately notify both the shipping company and us.

To follow our return procedure, please contact our Customer Service staff by e-mailing us at service@ProShofar.com. We will replace your purchase immediately at no charge and pay for all associated shipping costs.

BRAND NEW, UNUSED, UNOPENED PRODUCTS:

If you are not satisfied with your purchase, we will allow you 30 days to notify us that you need to return your merchandise no questions asked, this includes if it has been received as a gift. Items that are in their original brand new (unused) condition and in their original packaging will be refunded for the full amount of the product less a $10 minimum restocking fee or 10% of the item. You will be responsible for return shipping costs and may select the cheapest shipping method available. Before you return an item, please contact our Customer Service staff by e-mailing us at service@ProShofar.com to receive a RMA number and the procedure for returning a package.

All beauty & cosmetic products are not refundable.

RETURN PROCEDURE:

Please retain both receiving and/or return shipping and tracking slips so this information can be
used to expedite any credits in the event of a return.

1. Please contact our Customer Service staff by e-mailing us at Service@ProShofar.com if you would like to return your product. ProShofar.com will then issue you a RMA number (valid for 30 days). Customers must have an RMA number in order to return a purchase. Unauthorized returns will not be refunded and will be returned to the customer.
2. The RMA number is to be placed on the shipping label below the shipping address
   provided by Customer Service. All returns must be in the original packaging.
3. Once the item is received at the specified address and is verified to be in original
   condition, applicable credit will be issued to the customer's credit card. Customers should
   allow 30 days for a refund to appear on their statements.
   
   All returns should be shipped to:

Pro Shofar
HaHagana, 36, Rishon LeTsiyon
ISRAEL
Tel: +972-3-962-4676
FAX: +972-3-952-4085

CANCELLATIONS:

If you have placed an order and would like to cancel it for any reason, please contact us by either e-mailing us at Service@ProShofar.com with in the same business day (Sun .-Fri, 9 a.m.-5p.m. EST) that it was placed on in order to cancel it free of any charges. After the full business day, we will do everything we can to stop your order from shipping, however we cannot guarantee that we will be able to stop you order from shipping. If we are unable to intervene in the fulfillment process, you are liable for all shipping and handling charges both outbound shipping (including special shipping) and return. Orders that are placed on weekends or weeknights must be cancelled by the end of the next business day.

 

Shipping Policy for ProShofar

ProShofar Inc. will ship your order to any location in the world.

We carry all the items in stock. However, the company keeps the right to inform you within 2-4 business days if the item you have chosen is out of stock and will notify you as to when the item is expected to be in stock, prior to the order being processed.

We generally ship your package within 2-4 business days of receiving your order.

We observe Jewish Shabbat and holiday times and we do not ship on Saturdays or Jewish Holidays.

Shipping charges are in US dollars. The Customer is responsible for any import duties or taxes that may be imposed on international orders. Don’t worry, we ship all our products with great care. They are packed in the best way to ensure that they you get them in a perfect condition

Shipping charges are based on the method you choose:

 

SHIPPING METHOD  (All products excluding Yemenite Shofars)	DELIVERY TIME	RATES
Registered Airmail	10 – 24 Business Days	$14.95 per order
Express EMS	5 – 8 Business Days	$24.95 per order

 

Yemenite Shofars	DELIVERY TIME	RATES
Express EMS	5 – 8 Business Days	$24.95 per order

 

*** IMPORTANT! 
In the event that a package is returned to us “unclaimed” or “wrong/insufficient address”, the refunded amount will be less the amount of our shipping costs.